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WE HAVE ANSWERS.

General Construction

Will my new Night Air bed fit my current bedroom furniture?
YES. Assuming you purchase the same size bed you are currently sleeping on, a Night Air bed will fit all standard size furniture.
How much weight can a Night Air bed support?
The Night Air sleep system is tested to support 1000 lbs.
Does the Night Air bed look different from an innerspring bed?
NO. At least on the outside our air beds look like any other premium quality mattress. Our air beds are tailored to perfection with high profile styling and premium fabrics.
Do I need special sheets for my Night Air bed?
NO. Since our air beds are constructed to industry standards, no special sheets are required. However, you may prefer "deep pocket" sheets with our high profile Night Air beds. Deep pocket sheets can easily be found at any major department or big box store.
Will my new Night Air bed look exactly like the picture?
While we strive to provide the most true to color images and accurate descriptions of our products, the actual color or shade of the item may vary due to the color settings of your computer monitor. Boyd Nigth Air cannot guarantee that the color you view on your monitor will exactly match the product due to the nature of online shopping constrictions.

AIR BED ASSEMBLY

Does your air bed require troublesome assembly?
NO. While our Night Air air beds are shipped un-assembled in order to to greatly reduce shipping costs, once you unpack the components from the two boxes, assembly usually takes less than 30 minutes and requires no special tools. While we do recommend that a second person be present during assembly in order to assist, one person can easily assemble the air bed on their own. Easy to follow step-by-step instructions are included with each air bed.
Do I need special tools to assemble my Night Air bed?
NO. You will not need any type of tools to assemble your air bed. The only "tool" required to assemble you Night Air bed is a pair of scissors.
Once my air bed is set up, can it be moved?
YES. Both the mattress and (optional) foundation are light weight and can easily be moved any where there is a 100 volt outlet to plug in the computerized air processor.
If I have questions about assembly, is their someone I can call?
YES. If you have any questions about assembling your new Night Air bed, you can call a Night Air Bed Sleep Specialist at 1-855-637-1894. They are available Monday through Friday from 8am to 4pm CST.

Air Bed Operation

How does air get inside the bed?
A patented "whisper quiet" computerized air processor has been exclusively designed for Boyd Night Air and operates from a standard 100 volt outlet. Small tubes connect the processor to to air chambers. Once the air lines are connected to their respective air chambers, a simple touch on the hand controls, which are also connected to the processor, allow you to add or release air.
Will my air bed deflate if the power goes out?
NO. Your mattress will retain its firmness even if the power is interrupted. But, to protect your new air bed from power surges, we recommend that you plug your air processor into a surge protector.
Can the air chambers be filled so much they burst?
NO. A special sensor in the hand control automatically shuts off the inflation process once the maximum fill level has been achieved. There is no danger of over-inflation.
Can I use both hand controls at the same time?
NO. While two hand controls do come standard with all our air beds (with the exception of the two Classic models) only one hand control can be operated at a time. You can only adjust one side of the bed at a time.
What if my hand control is adjusting the wrong side of the bed?
If your night air hand control is operating the wrong side of the bed, it is most likely because the left and right hand controls were reversed when connected to the processor. The hand controls are attached to either the "LH" connector or the "RH" connector. As you are standing at the foot of the bed, "LH" refers to the left side of the bed and "RH" refers to the right side of the bed.

Night Air and Your Health

Can I clean the cover of my Night Air bed?
YES. Unlike the competition, the covers of the Night Air beds can be zipped off and removed for professional dry cleaning or machine washing in a front load washer, ensuring you always have a clean, hygienic sleep surface. Please do not apply stain guard to the mattress cover, as this may cause the fabric to yellow.
Can dust mites get in a Night Air bed?
Boyd constructs each air bed with foams that have been specially treated to resist dust mites and other allergens. However, as with any mattress, some dust mites may still be capable of getting inside your air bed. You can unzip the mattress cover and vacuum the interior of your air bed to remove dust mites and other allergens. You can also professionally dry clean our Stay Pure removable mattress covers and zip off and machine wash and dry the Micro-Pure fabric sleeves that surround the foam comfort layer(s) of the air bed.

We also recommend you purchase a Purify Mattress Protector with your new air bed. This mattress protector is guaranteed to protect your mattress from dust mites and stains for 10 full years. Miracle Membrane™ fabric is waterproof yet breathable. It acts the same way as human skin. Dust mites and their waste cannot penetrate the Miracle Membrane™, which helps eliminate allergens.
I experience back pain. Will a Night Air bed be beneficial?
YES. If you experience back pain, a six-chamber Night Air Sleep System is for you. You can adjust the lumbar section independently from the head/foot section. This allows you to increase or decrease the support in this crucial area to relieve any pain or discomfort you may have.

Online Shopping and Ordering

Does Boyd Night Air have a catalog?
NO. All of the products that we manufacture are available for viewing and purchase at NightAirBeds.com.
Are all of your products available for purchase online?
We carry our complete line of products on our website. However, if you need replacement parts, you will need to contact a Night Air Sleep Specialist at 1-855-637-1894
Can I change my order?
YES. If you haven’t started the checkout process, click the “Remove“ link in the Cart. To change the quantity of an item, click on the “Quantity“ field in the cart and select the quantity you want. To add another product to your order, click the “Continue Shopping“ button.
What if I need to cancel my order?
Orders placed on our online store are charged and processed quickly. Once we receive your order, we immediately begin to process your order for shipment from our inventory. Cancellations will only be accepted within 24 hours of orders being placed and if your order has not shipped. Call a Night Air Sleep Specialist at 1-855-637-1894 to determine if your order can be cancelled.
Can I place an order over the phone?
YES. Our Night Air Sleep Specialists will be happy to assist you in placing your order over the phone. Our Sleep Specialists are available by calling 1-855-637-1894 Monday through Friday from 8 am until 4 pm Central Standard Time.
How do I know you received my order?
You will receive an email confirmation within 24 hours of placing your order. If you do not receive a confirmation email within 24 hours, please contact us at 1-855-637-1894 to confirm your order.
If I live outside the U.S. can I still order from your website?
NO. We can only accept and ship orders from this website to addresses in the 48 contiguous U.S. states.
What if I live in Alaska or Hawaii? Can I still purchase an air bed from your store?
We can only offer free shipping on orders shipping to the 48 contiguous U.S. states. If you live in Alaska or Hawaii, please call a Night Air Sleep Specialist at 1-855-637-1894 to determine if shipping to your location can be achieved for an additional cost.

Shipping and Delivery

What do you charge for delivery?
NOTHING. Shipping is FREE on all items purchased from NightAirBeds.com.
How is my order shipped?
We ship all Night Air beds, pillows, accessories and bed frames via FEDEX ground. If you ordered an air bed foundation or adjustable base your entire order will ship via a common freight carrier or White Glove service if selected. If shipping via common freight carrier or White Glove Service, please allow an additional 2 – 3 weeks for delivery after leaving our facility. For common carrier or White Glove deliveries, you will be contacted by the carrier or delivery agent to set up a delivery date/time.
What if I receive the wrong item?
In the event that an item was shipped in error, please contact a Night Air Sleep Specialist at 1-855-637-1894 within 24 hours.
If I ordered multiple items will they arrive at the same time?
Most smaller products (pillows, mattress toppers) ship together, so you typically receive them at the same time. Your Night Air Bed will ship in separate cartons, so may not arrive at the sames time.
What if something I ordered is missing?
Missing items should be reported to a Night Air Sleep Specialist at 1-855-637-1894 within 24 hours. Please note that if you ordered multiple items, they may be arriving in separate packages.
Do you ship to P.O. boxes?
NO. Sorry, we cannot ship to a P.O. box.
How long will it take to receive my order?
In most cases, your order will be processed within 24 hours and shipped within 48 hours. In some cases one or more components of a bed may be out of stock. If this happens, the bed will not ship until all components are received and the order can ship complete. Please anticipate 6 – 8 days for Federal Express delivery, or 2 – 3 weeks for common carrier or White Glove Service delivery (this time frame begins when the order leaves our facility).

Payment

When am I charged for my order?
All orders begin processing immediately, so your card is charged at the time you submit your order.
What forms of payment do you accept?
We accept Visa, Mastercard, Discover and American Express. We also offer interest free financing for qualified customers.
Do you offer financing?
YES. Boyd Night Air offers financing on purchases totaling more than $500 . Please CLICK HERE to view the details.
Can I pay with a check or money order?
NO. Boyd Night Air does not accept checks or money orders for online order placement.
Do you charge sales tax?
Sales tax is charged for in-state deliveries to Missouri and California. Sales tax is collected on the total order amount. Sales tax will be calculated during the check out process.

Returns and Refunds

What is your return policy?
Boyd Night Air offers a 90 day trial period for your new air bed. If, after 30 days, you wish to return or exchange your air bed, you may do so, WITH NO RESTOCKING FEES. Boyd Night Air will even pay for the return shipping for TRULY RISK FREE SHOPPING. Please review our complete Return & Exchange policy by CLICKING HERE.
Do you charge restocking fees for returns?
NO. At Boyd Night Air we will not charge you a restocking fee for simply returning an item.
If I want a refund, what do I do?
All merchandise being returned for a refund must be in good condition and be given a "Return Authorization" (RA) number from Customer Service, which will expire 30 days from date of issue. Boyd Night Air will arrange for return shipping. The RA must be included with all products returned in order to track your return and promptly process your credit. All refunds will be issued to the original method of payment within approximately 15 business days after all products have been received and inspected at Boyd. Products will NOT be issued a refund if any of the following applies 1) mattress found to be damaged beyond normal use expectations 2) mattress is soiled 3) mattress is returned prior to a complete 30 night trial period. Please review our complete Return & Exchange Policy by CLICKING HERE.

Privacy and Security

How do I know my credit card information is secure?
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our secure server encrypts all of the information you submit, so it is safely transmitted to us. Please review our complete Privacy & Security policy by CLICKING HERE.
Do you sell the information you collect online to third parties?
NO. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
What are cookies and does Boyd Night Air use them?
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. If you would like to view exactly what cookies we collect and how they are used, view our Privacy Policy by CLICKING HERE.

FREE SHIPPING & RETURNS

Free standard delivery to your door

MONEY BACK GUARANTEE

Love your bed or return for a full refund

INTEREST FREE FINANCING

Attractive terms for our customers